Warranty / FAQ

WARRANTY:

Every NEW timepiece includes a 6 mos specialized mechanical movement coverage. This protects against internal movement failures but excludes surface wear, crystal damage, or liquid entry. Read our full terms below. 

Inclusions: Quartz or Automatic movement malfunctions, internal gear failures, or significant timing deviations during standard daily usage. 

Exclusions: External signs of use, abrasions on the steel casing or links, damaged sapphire lenses, or immersion damage are not covered. Self-repairs or third-party tampering will immediately void this protection. Should an internal mechanical concern arise within the first 6 months, reach out to us.

Owners are responsible for secure shipping to our Florida facility, where we will perform necessary repairs or part replacements at our expense.

Please note: Jewelry, Sunglasses AND Used watch purchases are final sales; these items are ineligible for coverage or exchanges. 

USED REFURBISHED PROCESS:

We carefully inspect every watch to ensure it will be a working timepiece for years to come. 

We will clean and polish the case, crystal, and strap/bracelet.  Replacing any item as necessary to provide a solid preowned time piece.

We will verify the movement for function, durability, and replace or service as necessary.

If Quartz, will replace the battery prior to sale to ensure the customer has a fresh battery to enjoy their watch.  Batteries typically will last 2-3 years before needing replacement.

Some preowned pieces will show scratches, and signs of wear.  These are qualities that are showing the buyer that it has been used and has stories to go with the watch.  We do our best to remove scratches from the case and crystal.  However, some may still show signs of scratches and wear.

REFUNDS:

We offer a 30-day satisfaction window. This timeframe commences upon the validation of your initial transaction.

Customer covers return transit costs.

Mail to:

REMI Watch Co.

c/o Returns

P.O. BOX 653

Riverview, FL 33569-9998

Ensure your shipment contains your full contact details along with the original box and documentation.

We cannot process refunds for items returned without their complete original packaging.

Thank you for your business.